At Alegra Mortgage and Protection, we are committed to protecting and respecting your privacy. This notice explains how we collect, use, store, and protect your personal information in accordance with data protection laws including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Alegra Mortgage and Protection is a trading name of Just Mortgages Limited, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited, authorised and regulated by the Financial Conduct Authority.

2. What Information We Collect

We may collect and process the following types of personal information:

• Name, address, phone number, and email address

• Financial information such as income, expenditure, credit history

• Employment details and documentation

• Identification documents (e.g. passport or driving licence)

• Any other relevant information for providing mortgage or protection advice

We only collect what is necessary to provide you with regulated financial advice or to fulfil legal obligations.

3. How We Collect Your Data

We collect your information when you:

• Submit a contact form or enquiry on our website

• Speak to us over the phone or by email

• Apply for a mortgage or protection product through us

• Attend an appointment

• Are referred to us by a partner organisation (e.g. your employer)

4. How We Use Your Information

We use your data to:

• Provide mortgage and protection advice

• Process applications with lenders and insurers

• Comply with regulatory requirements

• Communicate with you about your application or policy

• Carry out customer service and support

5. Who We Share Your Data With

We may share your data with:

• Our network partner: [Openwork / Just Mortgages]

• Mortgage lenders and insurance providers

• Regulatory authorities (e.g. FCA, ICO)

• Service providers (e.g. CRM, compliance support) under data-sharing agreements

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to or restrict certain processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Data Retention

We will only keep your data for as long as necessary to fulfil our obligations, including compliance and record-keeping (typically up to 6 years or longer if required by regulation).

8. Security Measures

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

9. Cookies

Our website uses cookies to improve user experience and monitor performance. You can manage or disable cookies via your browser settings. Please read our Cookie Policy for more information.

10. Contact Us

If you have any questions about this Privacy Notice or how we handle your data, please contact:

Data Protection Officer
Alegra Mortgage and Protection
Email: info@alegramortgages.co.uk